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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rebecca Kruse

March 16, 2026

5  out of  5
rating by Rebecca Kruse
"Beyond exemplary service as always. Autumn Jones' knowledge and kindness were on full display as she walked me through every step of getting a new auto policy. She got me the best rate possible, and explained every minute detail in a way i could easily understand. Her positive attitude was contagious. My anxiety was quickly diminished and replaced with shared laughter and a weight off my shoulders. I know im covered, and my kids are too. Thank you Autumn for everything you did for me today. Youre a crucial pillar in the brian ross state farm insurance group."
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jeremy holyoak

March 13, 2026

5  out of  5
rating by jeremy holyoak
"Autumn is awesome she was very helpful, helped saved money and made switch insurance very simple. highly recommend if your trying to save some money and get better protection on your property."
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Harry Cleveland

March 12, 2026

5  out of  5
rating by Harry Cleveland
"Autumn Jones was very helpful thank you"
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Trinity Zavala

March 12, 2026

5  out of  5
rating by Trinity Zavala
"I worked with Autumn and she was amazing! Autumn answered all my questions, made the process quick and got my issues handled. I will 100% be working with Autumn and the company for further assistance!"
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Daniel Green

March 11, 2026

1  out of  5
rating by Daniel Green
"Wanted a auto quote not to be harassed"
We responded:
"Thank you for the feedback. As you can see from our review ratings we are very good at what we do. We unlike many keep out commitments as promised and follow up. We are sorry this was unacceptable to you. We have removed you from the list for your quote request. "
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Sharon VW

March 10, 2026

5  out of  5
rating by Sharon VW
"The service was excellent and Jessica was so helpful."
We responded:
"Sharon, Thank you for your kind words! We’re glad to hear that Jessica provided excellent service and was so helpful throughout your experience. Offering reasonable prices along with great support is what we strive for at Bryan Ross State Farm. We appreciate you trusting us with your insurance needs and look forward to assisting you again in the future. - Bryan Ross"
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Cass Z

March 6, 2026

5  out of  5
rating by Cass Z
"Courteous, professional, and actually listened to what I specifically needed. Autumn not only beat the price of auto and renter’s insurance I currently had but also got me higher coverage. Hands down best interaction with an insurance agent I have ever had. Didn’t try to over sell, just listened and provided. Thank you autumn, @ Bryan Ross State Farm!!"
We responded:
"Cass, Thank you for your fantastic review! We’re thrilled Autumn could provide a courteous and professional experience while truly listening to your needs. It’s wonderful to hear she was able to beat your previous rates and secure higher coverage without any pressure—just the way insurance should be. We appreciate you choosing Bryan Ross State Farm and look forward to continuing to support you with your auto and renter’s insurance. If your friends and family in Arizona need help, send them our way! -Bryan Ross"
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shyon fakhimi

March 3, 2026

5  out of  5
rating by shyon fakhimi
"Great service! I needed new coverage due to an issue with my previous insurance. I worked with Marie, and she was kind, understanding, and helped me get a rate that worked for me."
We responded:
"Shyon, thank you for sharing your experience! We’re happy to hear that Marie was kind and understanding during your search for new coverage. Navigating insurance changes can be stressful, so it’s great to know she was able to help find a rate that fit your needs. We appreciate your trust in Bryan Ross State Farm Insurance and look forward to being here for you moving forward. Don't forget to tell your family and friends all over Arizona! -Bryan Ross"
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Monica Kelley

March 2, 2026

5  out of  5
rating by Monica Kelley
"Jessica was absolutely amazing to work with! She helped me secure the perfect home insurance policy and also found ways to save me money on my auto insurance. She took the time to explain all of my options clearly, answered every question I had, and made the entire process smooth and stress-free. I truly appreciate her professionalism, responsiveness, and attention to detail. If you’re looking for someone knowledgeable and trustworthy to help with your insurance needs, I highly recommend Jessica!"
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Patricia Boone

February 24, 2026

5  out of  5
rating by Patricia Boone
"Maria was very helpful & knowledgeable about signing my husband & I with bundled insurance answer all our questions she was great would recommend her to others"
We responded:
"Hi Patricia, we’re so glad to hear that Maria made the insurance process smooth and easy for you and your husband. Bundling can sometimes feel complicated, but it sounds like Maria’s knowledge and willingness to answer all your questions really made a difference. Thank you for recommending her—it means a lot to our team! We’re excited to continue supporting you with your insurance needs. - Tell your Arizona friends and family! -Bryan"
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Peter Jezek

February 18, 2026

5  out of  5
rating by Peter Jezek
"Autumn Jones was very helpful"
We responded:
" Peter, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Bryan Ross’s Team is just a call or email away!"
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Blaine Mogensen

February 17, 2026

5  out of  5
rating by Blaine Mogensen
"Robert was awesome to deal with worked with me back. And forth, trying to make sure I was fully covered and took care of everything. I needed him too. I would recommend for all insurance needs"
We responded:
"Blaine, Thanks so much for the fantastic review! Robert is happy to hear he could work with you “back and forth” until everything was fully covered — he’s basically our insurance quarterback, making sure every play counts. We’re glad you felt taken care of because that’s exactly what we aim for! Your recommendation means a lot to us, and we’ll be here whenever you need us for all your insurance needs (and any future “back and forth” sessions). -Bryan"
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Lupita Reza

February 17, 2026

5  out of  5
rating by Lupita Reza
"Robert made it extremely easy and fast to get a quote! Not to mention at a defeat price! Thank you for your help."
We responded:
"Hi Lupita, Thank you so much for the great review! We’re thrilled to hear that Robert made getting your renter’s insurance quote quick, easy! We think he’s definitely winning the game of great service! We appreciate you choosing Bryan Ross State Farm, and we’re here anytime you need us for more fast and friendly help. Tell your friends and family all over Arizona! -Bryan"
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Jenifer Rash

February 9, 2026

5  out of  5
rating by Jenifer Rash
"Great experience, was very helpful and worked around my schedule."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Bryan Ross’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
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D Smithers

February 2, 2026

5  out of  5
rating by D Smithers
"Robert was very patient with me while I waited to save the funds. He checked in with me and made sure he was ready when I was. I was signed up sealed and delivered in 10 minutes. Class act and real pro"
We responded:
"Hi Dan, thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Robert was patient and attentive throughout the process, making sure everything was ready when you were. Signing up smoothly and quickly is always our goal, and it’s great to know Robert delivered on that. We truly appreciate your trust in Bryan Ross State Farm Insurance and look forward to continuing to serve you with the same class and professionalism. - Bryan Ross"
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Dax Kelley

January 31, 2026

5  out of  5
rating by Dax Kelley
"I had a great experience working with Jessica. She took the time to really educate me on life insurance and explain everything in a way that actually made sense, without any pressure. I appreciated how patient and knowledgeable she was, and it was clear she genuinely cared about helping me make the right decision for my situation. If you’re looking for someone who’s honest, thorough, and easy to work with, I’d definitely recommend Jessica."
We responded:
"Hi Dax! Thank you so much for the fantastic review! We’re thrilled to hear that Jessica was able to break down life insurance without the usual jargon and pressure—she’s basically our in-house insurance translator. We’ll be sure to let her know you appreciated her patience, knowledge, and genuine care. Sounds like she passed the “making sense” test with flying colors! If you ever have more questions or need a refresher (or just want to chat insurance without pressure), Jessica and the Team are here for you. Thanks again for the recommendation — it means a lot to us! -Bryan Ross"
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Steven Hernandez

January 28, 2026

5  out of  5
rating by Steven Hernandez
"Great experience with this State Farm office. Autumn was very helpful and communicative!"
We responded:
"Thanks a ton for your awesome review! We’re glad Autumn could be your guide through the insurance maze and keep the communication flowing smoothly — she’s basically our office MVP when it comes to helpfulness. We’ll make sure to give her a high-five (and maybe a coffee) for making your experience great. If you ever need anything else, you know where to find us — we promise to keep the good vibes and helpfulness coming! -Bryan"
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V.S. Quinnell

January 23, 2026

5  out of  5
rating by V.S. Quinnell
"Renewing insurance is not always an easy task but Autumn was great. Got us a lower rate for home and auto. And could not be happier with the customer service she provided."
We responded:
"Hi V.S. - thank you for the 5-star review! You’re right—renewing insurance isn’t always the easiest task, so we’re glad Autumn made it a smooth experience. It’s great to hear she was able to get you a lower rate on both your home and auto, and that you couldn’t be happier with the customer service she provided. We truly appreciate you choosing Bryan Ross State Farm Insurance-please reach out anytime we can help! - Bryan"
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Sarah Munoz

January 23, 2026

5  out of  5
rating by Sarah Munoz
"Robert was wonderful to work with from start to finish. Unlike past experiences I’ve had with insurance companies, this never felt “salesy.” He explained everything clearly, offered information on auto, home, and life insurance without pressure, and respected my decision when I wasn’t ready to move forward with certain aspects. We did move ahead with auto insurance, and I truly appreciated how informative and low-pressure the entire experience was. Highly recommend reaching out to Robert for your insurance needs!"
We responded:
"Hi Sarah - thank you so much for the thoughtful review (and for being a Local Guide)! We’re really glad Robert was wonderful to work with from start to finish and that the process never felt “salesy.” That’s exactly how we want it to feel—clear explanations, helpful info on auto/home/life, and zero pressure. We also appreciate you trusting us with your auto insurance, and we’re always here whenever you’re ready to revisit the other pieces—no pushy follow-ups, promise. Thanks again for the recommendation! Don't forget to tell all your friends and family - we serve all across Arizona! -Bryan Ross"
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Nicole Wilbanks

January 14, 2026

4  out of  5
rating by Nicole Wilbanks
"Robert! Super impressed with the quickness of getting everything changed over!! They were able to cut our monthly insurance bill in half!!! Communication was great!"
We responded:
"Hi Nicole - thank you for the 5-star review! We’re so glad Robert was able to get everything changed over quickly and make the process smooth. Cutting your monthly bill in half is huge, and we’re happy to hear communication was great throughout. Thanks for trusting Bryan Ross State Farm Insurance with your auto and property coverage—please reach out anytime you need anything! Tell all your Arizona friends and family! -Bryan Ross"
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Kerstin Guerrero

January 4, 2026

5  out of  5
rating by Kerstin Guerrero
"Great Service. Autumn is so caring and knowledgeable"
We responded:
"Hi Kerstin — thank you so much for the 5-star review! We’re happy to hear you found a great price and great service, and we’ll be sure to pass along your kind words to Autumn. Her caring, knowledgeable approach is exactly what we strive for. We also appreciate you trusting us with your life, auto, and renter’s insurance—please reach out anytime we can help! We're happy to take care of your friends and family anywhere in Arizona; send them our way! -Bryan "
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Christopher Hefke

December 31, 2025

5  out of  5
rating by Christopher Hefke
"Responsive and an amazing team!"
We responded:
"Hi Christopher - thank you for the 5-star review and for being a Local Guide! We really appreciate you highlighting how responsive our team is, and we’re glad you’ve had such a great experience with us. If there’s ever anything you need, the Bryan Ross State Farm Insurance team is here to help. Don't forget to tell your friends and family in Arizona about us too! -Bryan "
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Jag Rangaswamy

December 23, 2025

4  out of  5
rating by Jag Rangaswamy
"I had a great experience working with Autumn Jones. She is very responsive and answered all my questions. Glad to have her as my agent"
We responded:
"Hi Jag - thank you for taking the time to leave this review! We’re really glad to hear you had a great experience working with Autumn. Her responsiveness and willingness to answer every question are exactly what we want every client to feel. We appreciate you trusting Bryan Ross State Farm Insurance, and we’re happy to have you with us anytime you need anything. Tell your friends and family all over Arizona! -Bryan Ross"
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Bonnie Almaraz

December 23, 2025

5  out of  5
rating by Bonnie Almaraz
"Autumn Jones is an exceptionally patient & kind. She explains things well & thought "outside the box" to reduce my costs but still have above average coverage!! Thank you. Autumn!"
We responded:
"Bonnie, thank you so much for the 5-star review! We’re really glad you found a great price, and we love hearing that Autumn Jones was patient, kind, and took the time to explain everything clearly. It means a lot that you noticed her “outside-the-box” approach to helping reduce your costs while still keeping above-average coverage. We’ll be sure to pass along your thanks to Autumn. Thank you for choosing Bryan Ross State Farm Insurance! Oh! Tell your friends and Family all over Arizona!! -Bryan"
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Leah Gabriel

December 18, 2025

5  out of  5
rating by Leah Gabriel
"This is my fries time getting my own insurance and I felt super comfortable and confident making my decision today all thanks to Robert!!! He explained everything thoroughly and made sure I knew what I was paying for and getting into! Can’t thank him enough!!!"
We responded:
"Leah, thank you so much for the 5-star review! We’re honored you chose Bryan Ross State Farm for your first time getting your own insurance, and we’re so glad Robert helped you feel comfortable and confident in your decision. We appreciate you mentioning how thoroughly he explained everything and made sure you understood exactly what you were paying for and what your vehicle coverage included. We’ll be sure to share your kind words with Robert! Tell all your friend and family in Arizona ;-) -Bryan Ross"